How can we help?

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i. Browse by topic

What do you need help with?

⚡

Getting started

Open an account, verify identity, fund your account.

→ 24 articles

↓

Deposits

Methods, processing times, troubleshooting.

→ 18 articles

↑

Withdrawals

How fast, methods, edge cases, holds.

→ 22 articles

📈

Trading platform

MT5 setup, EAs, charts, indicators.

→ 56 articles

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Account & security

Password, 2FA, account types, KYC.

→ 31 articles

Fees & commissions

Spreads, swaps, commissions, refunds.

→ 15 articles

ii. Most asked

Frequently asked questions.

How fast are withdrawals processed? +

Most withdrawals process automatically within 2 seconds. USDT averages 0.6s, PromptPay 1.2s, bank wire 2–4s. We process 24/7 — including weekends and holidays. The only exception is your bank's settlement window for international wires.

What's the minimum deposit? +

Standard and Classic accounts open from $10. ECN starts at $1,000 (lower spreads + commission model). VIP starts at $10,000 (lowest spreads, dedicated account manager). All accounts are free to open.

Are my funds safe? +

Yes. Client funds are held in segregated accounts at tier-1 banks, fully separated from company operating capital. We are regulated by the FSA (Seychelles), CBCS (Curaçao), FSC (BVI) and CySEC (Cyprus). Negative balance protection applies to all retail accounts.

Can I run an Expert Advisor (EA)? +

Yes. EAs are fully supported on all MT5 accounts. Free VPS hosting is available for clients with active capital — keeps your EA running 24/7 even when your computer is off. Latency to our LD4/NY4 servers is ~1ms via VPS.

What if I have a problem at 3 AM? +

Live chat is staffed 24/7 with median response under 90 seconds. Phone support is also 24/7. For urgent platform issues, our status page shows real-time system health: status.orcaragold.com

Do you offer Islamic / swap-free accounts? +

Standard and Classic accounts are swap-free by default. For ECN/VIP, contact your account manager — Islamic-compliant variants are available on request with documentation.

How do I switch account type? +

Open a new account from the client portal — you can run multiple accounts under one login (Standard + ECN, etc.). Funds transfer between your own accounts is instant and free.

Can I trade crypto? +

Yes — BTC, ETH, SOL, and 20+ other crypto CFDs are available across all account types. 24/7 trading. No physical custody, just price exposure.

iii. Still stuck?